Direct support
Talk to our support team
For a specific setup issue, an unexpected result, or product feedback, start a direct support conversation.
Support response hours: 04:00–20:00 UTC
Message supportTagAll support
Get help with TagAll
Have a question about installing the extension or mentioning your group? Send the details to our support team or join a community conversation.
Community channels
Continue the conversation
These WADesk community groups are for general product discussion and feedback. Use direct support for a specific issue.
WhatsApp community
Join the WADesk WhatsApp group for general discussion.
Telegram community
Join the WADesk Telegram group to discuss products and ideas.
FAQ
Before you reach out
A few useful answers about choosing a channel and sharing details.
Which contact channel should I use?
Use direct support for a specific TagAll problem. The WhatsApp and Telegram groups are better suited to general discussion and feedback.
What information helps with a technical issue?
Include the WAGroup extension and browser versions, whether you are using WhatsApp Web, the steps that led to the issue, and the expected and actual results. Share any error text, but leave out private chat content.
Can I share a screenshot?
Yes. Show only the relevant extension interface and hide phone numbers, group names, member names and private messages. Never send passwords or verification codes.
When is support available?
Our support response hours are 04:00–20:00 UTC. You can leave your question outside these hours; please include the details needed to investigate.
What should I check before reporting a mention issue?
Check that the extension is enabled in Chrome and that you are signed in to WhatsApp Web. Refresh the page and confirm that you have opened a group chat. If the issue persists, describe whether the mention button is missing or the sent message differs from what you expected.
Why does the Chrome Web Store show WAGroup instead of TagAll?
TagAll presents the mention-everyone feature of the WAGroup Chrome extension. They refer to the same extension, not two separate installations. When contacting support, mention that your question concerns the TagAll group mention feature.
Ready to send the details?
Open a direct support conversation and describe what you need help with.